AirBolt Shipping Policy

At AirBolt®, we're committed to getting your order to you as quickly and smoothly as possible. Whether you're purchasing a smart lock, GPS tracker or another AirBolt product, we work with trusted shipping partners to deliver your order safely.

Below you'll find everything you need to know about our shipping process, delivery times and tracking.

Order Processing

We typically process orders within 48 hours of receiving them, provided the items are in stock.

Once your order has been dispatched, you'll receive a shipping confirmation email containing your tracking information.

Please note that processing times may vary during busy periods, promotional events, public holidays or when an item is temporarily out of stock.

Shipping Times

We offer standard and express shipping options, depending on your delivery location and service availability.

Our estimated delivery times for in-stock products are:

  • Express Shipping: Typically 2–5 business days.

  • Standard Shipping: Typically 5–8 business days.

  • International Deliveries: Delivery times vary by destination, and some orders may take up to 3 weeks or longer in exceptional circumstances.

These estimates apply from the date your order is dispatched, rather than the date your order is placed.

Please note: Delivery estimates are indicative and not guaranteed. Actual delivery times may be affected by customs processing, carrier delays, local delivery conditions, public holidays or circumstances outside our reasonable control.

We always aim to get your order to you as quickly as possible.

International Shipping

Yes, we ship internationally!

AirBolt ships to most destinations worldwide, allowing customers across the globe to enjoy our smart security and tracking solutions.

Shipping availability, delivery options and costs may vary depending on your country or region.

Available shipping options and applicable charges will be displayed at checkout.

Certain destinations may be subject to carrier restrictions, customs requirements or other shipping limitations.

Shipping Costs

Shipping charges are calculated based on your delivery destination, selected shipping method and any applicable offers or promotions.

The total shipping cost will be displayed at checkout before you complete your purchase.

Where free shipping promotions are available, they will be applied to eligible orders in accordance with the applicable offer conditions.

Customs, Duties and Import Taxes

For international orders, your shipment may be subject to customs duties, import taxes, tariffs or other fees imposed by your destination country.

Unless expressly stated otherwise at checkout, these additional charges are not included in the product price or shipping fee.

Any applicable customs duties, import taxes or related charges are the responsibility of the customer.

AirBolt, operated by AB Worldwide Pty Ltd, does not control the amount of these charges or the time required for customs clearance.

We recommend checking with your local customs authority if you're unsure about potential import costs before placing your order.

Tracking Your Order

Once your order has been dispatched, we'll send you a confirmation email containing your tracking number and, where available, a link to track your shipment.

You can use this information to follow your order's progress.

Please allow up to 48 hours for tracking information to begin updating, as shipping carriers may require additional time to register and scan your parcel.

If your tracking information hasn't updated after a few days, please contact our support team and we'll be happy to assist.

Delayed, Lost or Missing Deliveries

While we work closely with our shipping partners to ensure reliable delivery, occasional delays or delivery issues can occur.

If your parcel is significantly delayed, marked as delivered but hasn't arrived, or appears to have been lost in transit, please contact us at support@theairbolt.com.

To help us investigate, please include:

  • Your order number.

  • The email address used to place your order.

  • A brief description of the issue.

Our support team will review the situation and, where appropriate, work with the shipping carrier to investigate and determine the next steps.

Any remedies will be provided in accordance with our policies and applicable consumer protection laws.

Damaged Deliveries

We take great care in preparing and packaging your AirBolt products for shipment.

If your order arrives damaged, please contact us at support@theairbolt.com as soon as reasonably possible.

To help us resolve the issue efficiently, we recommend providing:

  • Your order number.

  • Photographs of the damaged product.

  • Photographs of the outer packaging, where available.

  • A brief explanation of the damage.

Please retain the original packaging and damaged items until our support team has reviewed your request, where practical.

We'll assess the issue and assist with an appropriate resolution in accordance with our warranty policy and applicable consumer laws.

Incorrect Shipping Information

Please ensure your delivery address and contact details are correct before completing your order.

If you notice an error after placing your order, contact us as soon as possible at support@theairbolt.com.

We'll do our best to assist with corrections before dispatch, although changes may not be possible once your order has entered the shipping process.

Incorrect or incomplete delivery information may result in additional delays or carrier charges.

Returns and Refunds

If you need to return a product or request a refund, please refer to our Warranty and Refund Policy for information about eligibility, return procedures and applicable conditions.

Nothing in this Shipping Policy excludes or limits any rights you may have under applicable consumer protection laws.

Need Help With Your Order?

Our support team is here to help.

If you have questions about shipping, tracking, delivery delays or your order, please reach out.

Email: support@theairbolt.com

Website: www.theairbolt.com

We appreciate your support and thank you for choosing AirBolt.

AirBolt® is operated by AB Worldwide Pty Ltd.